Let’s Talk Business 201: How to Create the Perfect Customer Experience, How Small Business can use Big Data, How Smart Are Smart Cities?

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On this week’s Let’s Talk Business: How to Create the Perfect Customer Experience, How Small Business can use Big Data and How Smart Are Smart Cities?

Also Available on iTunes.

Alan Pennington

It’s not enough to have great customer service, businesses need to consider the whole customer experience. We speak to Alan Pennington author the of a new book called, ‘The Customer Experience Book‘, which is aimed at helping businesses shift their thinking and become more customer-focused.

Businesses of all sizes are turning to the services of private investigators but why – what are they up to? We have a fascinating chat with a private eye and see what they’re up to.

With the ever-increasing quantity of data at our fingertips it’s crazy that we’re not making the most of it. From start-ups to multinationals, all types of business can benefit from analysing data and generating insights that help them reach their goals. We will look at a few of the real-world examples and find out why data analytics is such an important tool.

By some estimates 1 in 7 of us will be living in a smart city in the next 10 years. But what exactly is a smart city and how will it benefit us?

What do you think about the ideas on this week’s programme? Get in touch below or via @LTBShow and Facebook. 

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Download Let's Talk BusinessThe Let’s Talk Business presenter and executive producer is Alan Coote follow him on Twitter @TheAlanCoote

Let’s Talk Business is the UK’s premiere weekly Radio programme for current and future entrepreneurs. It focuses on what we would all like to do; To be our own boss and not have to worry about money. Every week, top guests who know their stuff, give valuable advice and information which means you’ll learn all the skills you need to be an entrepreneur. Past guests have included dozens of self-made millionaires, very successful contestants from BBC’s Dragons’ Den and the occasional TV celebrity. Let’s Talk Business is currently broadcast across the UK on nearly 100 stations, from the North West of Scotland right down to the corners of England. Every week this adds up to over 27 million people.
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