On this week’s Let’s Talk Business: How to Create the Perfect Customer Experience, How Small Business can use Big Data and How Smart Are Smart Cities?
Also Available on iTunes.
It’s not enough to have great customer service, businesses need to consider the whole customer experience. We speak to Alan Pennington author the of a new book called, ‘The Customer Experience Book‘, which is aimed at helping businesses shift their thinking and become more customer-focused.
Businesses of all sizes are turning to the services of private investigators but why – what are they up to? We have a fascinating chat with a private eye and see what they’re up to.
With the ever-increasing quantity of data at our fingertips it’s crazy that we’re not making the most of it. From start-ups to multinationals, all types of business can benefit from analysing data and generating insights that help them reach their goals. We will look at a few of the real-world examples and find out why data analytics is such an important tool.
By some estimates 1 in 7 of us will be living in a smart city in the next 10 years. But what exactly is a smart city and how will it benefit us?
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The Let’s Talk Business presenter and executive producer is Alan Coote follow him on Twitter @TheAlanCoote